Privacy Policy

Effective Date: July 31, 2026

New Idea Home & Lighting and Hanover Replacement Parts ("Company," "we," "our," or "us") respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, create an account, or otherwise interact with us.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information.

INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to marketing communications, or contact us, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order history

  • Account credentials (if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referring website

  • Pages viewed

  • Date and time of visits

  • Website interactions

  • Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyze website traffic and performance

  • Improve the customer experience

  • Support advertising and marketing efforts

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfill orders

  • Process payments

  • Provide customer service and support

  • Communicate regarding orders and shipments

  • Create and manage customer accounts

  • Improve our products, services, and website

  • Detect and prevent fraud or unauthorized activity

  • Send promotional emails and marketing communications (where permitted by law)

  • Comply with legal obligations

HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share personal information with trusted service providers that assist us in operating our business, including:

  • Square and payment processing providers

  • Shipping carriers and fulfillment providers

  • Email marketing and customer communication providers

  • Website hosting and technology service providers

These third parties may only use your information as necessary to provide services on our behalf or as otherwise permitted by law.

We may also disclose information when required to comply with legal obligations, enforce our policies, protect our rights, or respond to lawful requests from government authorities.

United States Shipping Disclosure:

For order fulfillment, we collect shipping information necessary to deliver orders within the United States. We currently do not offer international shipping.

PAYMENT PROCESSING

Online payments are processed through Square and its affiliated services. Payment information is collected and processed directly by Square in accordance with its privacy and security practices. We do not store complete payment card information on our servers.

MARKETING COMMUNICATIONS

If you choose to subscribe to our email newsletter or marketing communications, we may send you information about new products, promotions, special offers, and company updates.

We may use third-party email marketing service providers to help manage and distribute these communications. These providers may process your name, email address, and communication preferences on our behalf.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still send transactional emails related to your orders, returns, account activity, or customer service inquiries.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Complete transactions

  • Maintain business records

  • Comply with legal, tax, accounting, and regulatory obligations

  • Resolve disputes and enforce agreements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

We may maintain records of purchases, returns, warranty requests, and customer service communications to support ongoing customer service, product support, and business operations.

SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

YOUR PRIVACY CHOICES

Subject to applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Your continued use of the website following the posting of changes constitutes acceptance of those changes.

CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us: hanoverparts@newideahomeandlighting.com