Store Policies
Ordering
All orders placed through www.hanoverreplacementparts.com and New Idea Home and Lighting are subject to acceptance and availability. After placing an order and submitting payment, you will receive an email confirmation indicating that your order has been received.
Quotes and order confirmations do not guarantee product availability. Inventory is confirmed at time of quote and order confirmation. If an item becomes unavailable after an order has been placed, we will contact you to discuss alternative options or issue a refund if necessary.
New Idea Home and Lighting and www.hanoverreplacementparts.com reserves the right to cancel or limit quantities on any order at our discretion.
Pricing & Product Information
We make every effort to ensure that product descriptions, specifications, and pricing are accurate. However, errors may occasionally occur.
If a pricing or product information error is discovered after an order has been placed, New Idea Home and Lighting reserves the right to cancel the order and issue a refund or contact you to confirm the correct pricing before processing.
Product images are provided for reference and may vary slightly from the actual item due to manufacturer updates or display differences.
Shipping
Shipping times and availability vary depending on the specific product ordered, and the carrier used. Generally, most replacement parts are shipped within 2 weeks of receiving your order.
Estimated shipping timelines are not guaranteed and may be affected by manufacturer availability, carrier delays, or other circumstances outside our control.
At this time, we only ship within the 48 contiguous United States. At this time we do not ship to Alaska, Hawaii, or Puerto Rico. We also do not ship to PO Boxes.
If you have questions about shipping options or availability, please contact us before placing your order.
Returns
Hanover replacement part orders placed with New Idea Home and Lighting and www.hanoverreplacementparts.com are final sale and are not returnable.
If your order arrives damaged or defective, please notify us within 24 hours of delivery.
We may request photos of the damage and packaging in order to process a replacement or claim with the carrier or manufacturer.
Order Cancellations
Orders may be canceled if they have not yet been processed or shipped. Once an order has been processed by the manufacturer or prepared for shipment, cancellation may not be possible.
Contact
If you have questions about these policies or about an order, please contact us through the contact information provided on the www.hanoverreplacementparts.com website.